Shipping & Return Policy

Shipping

We currently do not ship orders to Alaska, Hawaii, Puerto Rico, and outside of the United States or to APO/FPO Military Addresses.

Orders are usually processed within the same day. If you have incorrectly placed an order please contact customer service  by mail customer@bracookware.com or at the following address: 

BRA Cookware / Isongona Corp
Customer Service
1 Gateway Court, Suite F Gate 17-18,
Bolingbrook IL 60440, USA

as soon as possible and we will try our best to stop the shipment. Free Shipping is valid for orders over $99. Orders under $99 will be subject to carrier shipping fees.

Return & Refund Policy

All items can be returned for a full refund within 45 days from the date of purchase. Clearance products and gift cards are final sales and cannot be returned.

To receive a full refund, all returned items must be unused and in their original packaging. IMPORTANT: Shipping fees are non-refundable.

To start a return, please contact customer service by mail customer@bracookware.com or at the following address: 

BRA Cookware / Isongona Corp
Customer Service
1 Gateway Court, Suite F Gate 17-18,
Bolingbrook IL 60440, USA

BRA Cookware reserves the right to determine if the returned package is eligible for refund or exchange.

When qualifying for a return, you will receive a return label to send your products back.

Refunds will be processed within 7-14 business days of being received at our warehouse and issued to your original form of payment. Please note a $9.95 processing fee will be deducted from your refund.

BRA Cookware offers refunds for purchases made on https://bracookware.com/ only.

Please contact the original seller if you purchased from a different source.